Update your extension: In order to immediately start using the most recent version of our extension (as opposed to waiting for it to update automatically in the background, which can take a few days), you’ll need to manually update your Chrome extensions. This will help determine whether your network is blocking access to the extension. (If its a connection issue)Try using Screencastify with a different internet connection like a different WiFi connection or even your phone's hotspot. Export them first.) Try a different internet connection 🔆 ( WARNING: if you save your recordings locally and not to your Google Drive, they will be permanently deleted when you uninstall Screencastify.

Try un-installing the extension and then re-installing. Check the boxes next to 'Browsing history', 'Cookies and other site data' and 'Cached images and files'.Clear your cache and cookies: 🍪Ĭopy and p aste chrome://settings/clearBrowserData into a Chrome tab and click Enterįrom the time range drop-down, select All time To hard refresh Chrome on a Chromebook: Hold the Ctrl/Shift key and press the 'R' key or the r eload icon from the navigation toolbar. To hard refresh Chrome on Mac: Hold down Shift and press the reload button, or hold down Command, Shift, and press the 'R' key.ģ. To hard refresh Chrome on Windows/PC: Hold down Ctrl and press the reload button or F5.Ģ.

Restart Chrome (You can type chrome://restart into the browser bar and click Enter.) Hard refreshġ. The majority of our users' problems are solved by following these steps: 🚧 Restarting chrome Videos can be shared with customers and audiences via YouTube, Google Drive, and more. Customer support and sales teams can create videos such as demos, tutorials, and UX/UI tests within the Chrome browser. If you're experiencing an issue with Screencastify that isn't covered in any of our troubleshooting articles, we recommend trying the following actions to attempt to resolve the issue. Screencastify is a Chrome extension that allows users to record, edit, and share HD screencasts.

Screencastify freezes chrome